complete.tools

Conflict Resolution Steps

A step by step checklist for working through a disagreement: pause, name the issue, listen, find common ground, agree on next steps and follow up.

What this tool does

A step by step checklist for working through a disagreement: pause, name the issue, listen, find common ground, agree on next steps and follow up.

How to use

  1. Work down the list and tick each item as you finish it.
  2. Ticks are saved on this device, in your browser, so they are still there when you come back.

What this checklist covers

The list has 3 groups and 8 items.

  • Before you speak (2 items): Pause before responding; State the issue as a single sentence
  • In the conversation (3 items): Use "I" statements about impact; Reflect back what you heard before rebutting; Identify the smallest point of agreement
  • Resolving and following up (3 items): Propose a few solutions and choose one; Agree on next steps and a timeline; Revisit briefly later to confirm it is resolved

Tip: Work through the steps in order. Ticks are saved on this device.

Limitations

  • This is a general list and not counselling, mediation or legal advice. Some situations need a professional.
  • It is not meant for situations involving threats, violence or abuse. Those need help from someone qualified, not a checklist.
  • Ticks are saved only in this browser on this device.

FAQs

Q: Does this checklist resolve the conflict for me?
A: No. It is a list of steps to remind you of a calm order of conversation. It does not know who is involved or what the disagreement is about.
Q: Do I have to follow the steps in order?
A: No. The list is grouped in a sensible order, but you can tick items in any order.
Q: Are my ticks saved?
A: Yes, in your browser on this device. They are not sent anywhere and do not follow you to another device or browser.

Explore Similar Tools

Explore more tools like this one: